Effective workplace communication has many benefits.
Effective workplace communication has many benefits for an organization. The benefits of effective workplace communication include:
1. Mitigating conflict
Effective communication in the workplace can reduce tension or conflict. Ineffective communication techniques lead to miscommunications, which in turn leads to conflict. Employees or other members of an organisation may feel ununderstood, disrespected or ignored if they do not understand what is being communicated.
If, for example, one member of a team is instructed to make 25 phone calls per day while another member in the same role is instructed to make 50, the employee who makes the most calls could feel taken advantage. If the team leader has a meeting and clarifies how many calls each employee is supposed to make, there will be less tension or conflict.
2. Employee engagement can be increased
Communication is more than simply ensuring that information is received accurately. Effective communication also helps to maintain open lines of communications between employees and members of the organisation. It can also lead to a healthier culture and increased employee satisfaction.
Communication improves employee engagement in the following ways:
- Management can better understand employee goals, needs and motivations.
- Make sure that employees’ talents and skills are utilized and recognized whenever possible
- Enhances employee connection for a more enjoyable working environment
- Improves relationships between employees, management and the C-level employees in an organization
- 3. Productivity can be improvedEmployees with a strong sense of purpose and a clear idea of what is expected of them will be more productive and efficient. Employees who don’t know their roles or expectations or are given limited resources for their duties often feel confused and unable to do their jobs to their best ability. Information that is easily accessible and effectively communicated allows employees to perform their duties accurately and increases productivity within the organization.
