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Ten Essential Communication Skills in the Workplace

5. Strategic Planning

You need to be able to plan in a strategic way, similar to Time Management. Prioritizing tasks is a way to make the most of office resources and time. Strategic planning includes arranging employee and executive schedules, and maintaining the operation during tough times.

Administrative jobs require a variety of skills related to planning:

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  • Communication
  • Cost evaluation
  • Event Calendar Management
  • Standardised Work Environment Implementation
  • Schedule and Prioritise Appointments
  • Monitoring Performance Indexes
  • Foresight is the ability to anticipate potential problems and inefficiencies.
  • Resourcefulness

You’re probably already aware that as an administrator, you will be put in situations where you need to adapt. Being able to quickly adapt to changing situations is crucial in business.

You need to have a creative mind and be resourceful. It is important to multitask when your boss is not in the office. As an assistant, you must be able explore ways to handle high-pressure situations.

6. Attention to detail

Accuracy and communication are important when dealing with sensitive clients or partners. Detail-oriented work will help you with data entry and reporting. If you miss a small detail in a report or memo, it leaves a trail of impunity. This is not a good state for clients.

You will be expected to manage employee relations, implement resolutions, mediate issues, coordinate workflow, supervise and train employees, and anticipate and troubleshoot any systemic complications.

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