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Why Emotional Intelligence is Important at Work (and How to Develop it)

Self-awareness

What is your worldview and how does that affect your interactions with others? The answer to this question has a wide range of implications. Your worldview influences how you communicate.

You must be able to identify your strengths and weaknesses, and also your emotions. This will help you to improve your performance as well as that of your team. It doesn’t mean you won’t feel emotions. You can try to understand yourself if you feel angry or upset.

Even if you are in an angry conversation with a co-worker and feel your anger rising, naming the emotion will bring logic to the situation – and put you in a much better position to solve the problem. You might listen to your coworkers to try and understand their point of view.

What do you need to improve? Start your day with reflection. Morning reflection can help to achieve work-life balance, and give you a better attitude towards the day.

You need to develop both an internal and external sense of self as a leader. This can be achieved by asking for honest feedback from critics who are well-intentioned. You can reap many rewards from self-awareness. No matter how far you’ve come, there is always more to be learned. The journey of self-awareness is made exciting by this lifelong student mentality.

Self-regulation

Self-management is about controlling your emotions and not letting them control you.

Self-regulation is improved when you use what you have learned in your self awareness practice. What is this like?

You receive an email at nine o’clock in the evening. You may react angrily, which will only make things worse. Self-management means deciding to take a night off and then react thoughtfully the next morning.

Leaders who are able to regulate themselves are less likely than others to take rash decisions or be aggressive. They are more logical and intelligent and respond to situations with tact and intelligence. Self-awareness, self-regulation and other aspects of emotional intelligence such as effective communication and conflict resolution are dependent on these two factors.

Empathy

Empathy is the capacity to share and understand another’s feelings.

Empathy is essential in the workplace. A great colleague or leader will be able to see a situation through the eyes of another person and respond with compassion.

96% of employees believe that employers must demonstrate empathy. But empathy can be difficult to sell at work. Professionalism is about remaining calm, collected, and keeping emotions in check.

Building a culture that is based on belonging and connection is a different way to go. It all starts at the top. Empathetic leaders are the best role models for open communication.

Be aware of the world around you to develop empathy. You can read nonverbal and verbal cues in your coworkers. Learn about them. Recognizing others’ contributions is an important part of developing empathy.

Imagine how much more effective conflict resolution could be if the two parties worked together. To build an environment of empathy, it is important to work with others in order to achieve a mutually beneficial result.

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