Three examples of emotional intelligence in the workplace
You can help a colleague who is upset by:
- You can also criticize or pretend not to know that they are upset, showing low EQ. Or,
You can take the following actions if something at work causes you to be less productive:
- You may react angrily, become moody and snappy, and then blame others.
- Control your emotions and reactions by observing what happened
You can disagree with a colleague’s opinion about how to move a project along.
- Do not dismiss their idea or suggestion without thinking about it.
- Listen to them, understand their perspective, and then come up with a joint decision based on the pros and cons.
How to improve emotional intelligence in the workplace
Daniel Goleman, along with others working in the emotional intelligence field, have produced a Guide for Emotional Intelligence at the Workplace. They divide it into four phases.
You should prepare for change in the first phase. You will assess the needs of your organization, as well as your own strengths and weaknesses, and give feedback. Then, you’ll gauge readiness before encouraging participation in training.
The second phase is the training. You will foster a good relationship between your trainer and employees. Some employees learn better in a small group, while others require more one-on-one attention. Make sure your goals are clear and attainable.
Give employees the opportunity to practice emotional intelligence. Inbox Simulations are an excellent way to help employees develop skills that are reflective of what they might face at work.
The third phase is about how to transfer the skills acquired and maintain them at work. Encourage employees to apply their skills in the workplace and create a learning culture.
Phase four is the evaluation phase.
Why emotional intelligence is important in the workplace
Without emotional intelligence, your workplace may suffer from poor communication and mismanaged feelings, as well as conflict. Your team will be more productive with improved emotional intelligence and enjoy coming to work.
Emotional intelligence can be measured and assessed as part of the soft skills. The traditional methods of assessment are not accurate. Interviews pose challenges in terms of bias and scalability, while questionnaires and traditional assessments can be biased by self-reporting.
Capsim is at its best here. CapsimInbox, a simulation tool for soft skills training and analysis, is available. Soft skills can be measured without bias and with accuracy. Take steps to improve soft skills in the workplace.
The CapsimInbox tool simulates the natural environment in a way that is engaging and gives trainees measurable results.
Demo: See what your employees will see in just 5 minutes!
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